Small on purpose. Everything here is something a five-person support team uses weekly.
Assign, snooze, close. Conversations are threaded by person across email, chat and WhatsApp.
See who is reading and who is typing before you start. It sounds small; it is the feature people mention first.
Inside the thread, invisible to the customer, with @mentions that actually notify.
Shared across the team with variables for name and order. Editable by anyone, versioned so a bad edit is recoverable.
Plain-sentence rules. Every firing is logged in the thread so behaviour is never mysterious.
First reply time, resolution time, volume by channel and by agent. Six numbers, not sixty.
Yes, for the common ones, including closed conversations and attachments. It runs in the background and typically finishes overnight for a few hundred thousand messages.
Forwarding keeps working at your mail provider — we never take over the domain. Your account goes read-only for thirty days, then exports and deletes. You are told twice before that happens.
There is a draft suggestion built from your saved replies and past answers. It never sends on its own and it is off by default. We are not going to auto-reply to your customers with a guess.
UAE by default, EU on request at signup. It cannot be moved afterwards without an export and a fresh account, so pick at the start.
